Who pays return postage for online goods?


J

John

I ordered some goods from an Amazon marketplace seller and they are nothing
like I expected.

On the day I received the goods I notified them that the goods were not as
I expected.

In repsonse, they issued a return address label but are asking me to pay
the postage. Both myself and the seller are in the UK.

I have tried to understand if the Consumer Contract Regulations help me but
I can't find any clear advice about who pays return delivery charges!

Doesn't the seller pay return postage for good which are rejected within a
week or two?
 
Ad

Advertisements

M

Mark

I ordered some goods from an Amazon marketplace seller and they are nothing
like I expected.

On the day I received the goods I notified them that the goods were not as
I expected.

In repsonse, they issued a return address label but are asking me to pay
the postage. Both myself and the seller are in the UK.

I have tried to understand if the Consumer Contract Regulations help me but
I can't find any clear advice about who pays return delivery charges!

Doesn't the seller pay return postage for good which are rejected within a
week or two?
The seller should pay the return postage.
 
P

Peter Parry

I ordered some goods from an Amazon marketplace seller and they are nothing
like I expected.
On the day I received the goods I notified them that the goods were not as
I expected.
In repsonse, they issued a return address label but are asking me to pay
the postage. Both myself and the seller are in the UK.
I have tried to understand if the Consumer Contract Regulations help me but
I can't find any clear advice about who pays return delivery charges!
Doesn't the seller pay return postage for good which are rejected within a
week or two?
If the goods are not as you expected (and assuming the seller jumped
through all the notification hoops) then you are most likely
responsible for the return charges. If the goods were not as
described or the advertisement was misleading then the seller should.
 
C

Chris Blunt

The seller should pay the return postage.
If you buy something in person from a normal shop and need to return
it you wouldn't expect them to pay the cost of your petrol or
transport to take it back.

Paying for return postage is not a lot different to that. Some
companies are good enough to arrange free collection for you.

Chris
 
B

brightside S9

I ordered some goods from an Amazon marketplace seller and they are nothing
like I expected.

On the day I received the goods I notified them that the goods were not as
I expected.

In repsonse, they issued a return address label but are asking me to pay
the postage. Both myself and the seller are in the UK.

I have tried to understand if the Consumer Contract Regulations help me but
I can't find any clear advice about who pays return delivery charges!

Doesn't the seller pay return postage for good which are rejected within a
week or two?
See
http://www.which.co.uk/consumer-rights/regulation/consumer-contracts-regulations#link-5
New regulation care into force on 13/6/2014

Return of goods is covered.
 
Ad

Advertisements

M

Mark

If you buy something in person from a normal shop and need to return
it you wouldn't expect them to pay the cost of your petrol or
transport to take it back.
Not if it was faulty or not as described.
Paying for return postage is not a lot different to that. Some
companies are good enough to arrange free collection for you.
There are regulations that stipulate what "distance" sellers have to
do regarding this.
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top