mexican taxation

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Dears,
the deal is that a Company has made a prepayment under the contract to a Travel Agent mexican entity for hotel booking service, conference equipment, coffee-breakes.
As a result a Trevel Agent has rendered services on a less amount that it had been prepaid by a Company. There are the invoices issued proving the amount spent and a balance state from the accountant.
So, a Company requests for the refund of the non-used money.
A Travel Agent agrees with a deduction of their taxes in total 35%.
It sais that if they transfer money back the transferred amount is to be subject to 35% tax.
A Travel Agent refers to the following taxes:
ISR 30%
+ IETU del 17.50%
+ IVA del 11%
Could you help with the arguments if this 35% deduction is legal in case of money refund or not.
Thank you.
 

kirby

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Request proof of the tax payments to the govt from your esteemed travel agent
then file for a refund from the Mexican govt
then wait and wait and........
Meanwhile I'd record those payments as an expense.
Next year go somewhere else
 

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