Canada Having difficulty with issuing a refund


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Mar 27, 2022
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Hi - I'm using Sage 50. I've been trying the entire day to issue/post a refund for a customer. She had paid her invoice in full which was issued via AR and was posted. Soon after her insurance eTransfered the same amount into the bank account, resulting an overpayment on this person's AR account. Now I need to eTransfer her the amount she paid. The AR balance is currently accurate, therfore I cannot touch it - it is already reflecting a single payment. How can I eTransfer the refund from the bank account without disturbing AR or any other GL account?

Your insight would be greatly appreciated.
 
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