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- Jul 11, 2023
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I just identified some sales tax collection errors with my client who uses Shopify for their online retail store. These errors were with a special kind of order that their fulfillment staff would manually enter then ship separately. Their staff did not enter a shipping address so Shopify assumed fulfillment was at their Virginia address and therefore Richmond Sales Tax was collected from the customer despite the fact that some of these orders were shipped elsewhere.
(obviously, we need to refine this client's workflow for these types of orders but that is not the question)
I know that the sales tax does not belong to the client. My question is would you simply remit the sales tax to the appropriate Virginia agency or return the amount to the client?
Personally, in the interest of customer service, I would return to the customer, but I want an understanding of sales tax laws in Virginia.
Thanks!
(obviously, we need to refine this client's workflow for these types of orders but that is not the question)
I know that the sales tax does not belong to the client. My question is would you simply remit the sales tax to the appropriate Virginia agency or return the amount to the client?
Personally, in the interest of customer service, I would return to the customer, but I want an understanding of sales tax laws in Virginia.
Thanks!