UK Was asked to produce "dummy" credit note by a customer

[annabengzon]

I had an unusual request from the customer (major bank) to provide the "dummy" credit note for invoice they have already paid. They went on to give a very bleary reason mentioning their internal system. I replied that I would not be able to produce any dummy document and e-mailed a receipted invoice instead. Anyone has a suggestion for the perfect response to such a request please?

 

[kirby]

You are correct and your response is perfect in just sending them the receipted invoice. A credit memo can be interpreted as saying the original transaction has been voided and a refund is due the customer. If they persist you might send them the check number of the check they used to pay you.